At The Aigle Home, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we offer a straightforward refund policy to help resolve the issue. Please read the details below to understand our refund process.

1. Eligibility for Refunds
You may request a refund under the following conditions:

• The product is unused, in its original condition, and with the original packaging intact.
• The refund request is made within 10 days of receiving the product.
• The product was purchased directly from The Aigle Home (through our website or official sales channels).
• The product is defective, damaged, or incorrect upon arrival.

2. Non-Refundable Items
Certain items are not eligible for refunds, including:

• Items marked as “Final Sale” or “Non-returnable” at the time of purchase.
• Products that have been used, damaged due to misuse, or altered in any way.
• Custom or personalized products.
• Products returned without their original packaging and accessories.

3. Refund Process
To initiate a refund:

• Contact Us: Send a refund request to aiglehome2@gmail.com with your order number, a description of the issue, and relevant photos (if applicable).
• Return Authorization: Upon receiving your request, we will review it and provide a return authorization if the product is eligible for a refund.
• Return Shipping: Pack the product securely in its original packaging and send it back to us at the address provided. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or our error.
• Inspection and Refund: Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

4. Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please check your bank or credit card statement first, as processing times may vary between financial institutions.
If you still haven’t received your refund after checking with your bank or payment provider, please contact us for further assistance.

5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us with the details, and we will assist you with the exchange process.

6. Cancellations
Orders can be canceled if the request is made before the product has been dispatched. To cancel an order, please contact us as soon as possible.
If the order has already been shipped, it cannot be canceled. However, you may still request a return or refund following the steps mentioned above.

7. Contact Us
For questions or concerns regarding our refund policy or to initiate a refund, please reach out to us:

The Aigle Home

We are here to ensure that your experience with The Aigle Home is positive and satisfactory.